Privacy Policy

1. Introduction

Welcome to kopi4's Privacy Policy. This document explains how kopi4 ("we," "us," or "our") collects, uses, discloses, stores, and protects the personal information of users ("you" or "your") who access and use our online betting platform at https://kopi4.cam (the "Website") and associated services (collectively, the "Services").

At kopi4, we are deeply committed to protecting your privacy and safeguarding your personal data. We recognize that when you entrust us with your personal information, you place significant confidence in our ability to handle that data responsibly, securely, and transparently. This Privacy Policy outlines our data practices in clear language so you understand exactly what information we collect, why we collect it, how we use it, with whom we share it, and what rights you have regarding your personal data.

By creating an account, accessing, or using kopi4's Services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with any part of this Privacy Policy, please do not use our Services.

2. Information We Collect

kopi4 collects several categories of information to provide, maintain, improve, and secure our Services. The types of information we collect include:

2.1 Information You Provide Directly

When you register for a kopi4 account, you provide us with personal information including:

• Identity Information: Full legal name, date of birth, gender, nationality, and government-issued identification number (Indonesian KTP number or passport number).
• Contact Information: Email address, mobile phone number, residential address, city, postal code, and country of residence.
• Account Credentials: Username, password, and security questions/answers you choose during registration.
• Financial Information: Bank account details (bank name, account number, account holder name) for Indonesian banks including BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI, Bank Permata; e-wallet account details for OVO, DANA, GoPay, ShopeePay, LinkAja; transaction history, deposit and withdrawal records, payment method preferences.
• Verification Documents: Copies of your Indonesian identification card (KTP), passport, proof of address documents (utility bills, bank statements), and selfie photographs holding identification for Know Your Customer (KYC) verification purposes.
• Communication Data: Any information you provide when contacting our customer support team via live chat, email, WhatsApp, or other communication channels, including support tickets, chat transcripts, email correspondence, and feedback.
• Preferences: Language preference, timezone, notification settings, marketing communication preferences, and responsible gaming settings (deposit limits, session time limits, self-exclusion requests).

2.2 Information Collected Automatically

When you access and use kopi4's Services, we automatically collect certain technical information, including:

• Device Information: Device type (desktop, mobile, tablet), operating system (Windows, macOS, Android, iOS), browser type and version (Chrome, Firefox, Safari, Edge), screen resolution, device identifiers (IMEI, advertising ID).
• Usage Information: Pages visited, features used, games played, bets placed, time spent on platform, navigation paths, click patterns, session duration, frequency of visits, date and time of access.
• Location Information: IP address, approximate geographic location derived from IP address (city/region level), timezone, internet service provider (ISP).
• Technical Data: Log files, error reports, performance data, crash reports, loading times, API response times, server interactions.
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, pixels, local storage, and similar tracking technologies (detailed in Section 8 below).

2.3 Information from Third Parties

kopi4 may receive information about you from third-party sources, including:

• Payment Processors: Transaction status, payment verification results, fraud screening results from our banking partners and payment gateway providers.
• Game Providers: Game session data, bet history, win/loss records, game preferences from third-party game studios like Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe.
• Verification Services: Identity verification results, age verification results, address verification results from third-party KYC service providers.
• Fraud Prevention Services: Risk scores, fraud alerts, suspicious activity reports from anti-fraud and compliance screening providers.

3. How We Use Your Information

kopi4 uses the collected information for the following legitimate business purposes:

3.1 Service Provision and Account Management

• Create, maintain, and manage your kopi4 account
• Process your registration and verify your eligibility to use our Services
• Authenticate your identity when you log in
• Provide access to sports betting, casino games, togel lottery markets, and other gaming products
• Process deposits, withdrawals, and other financial transactions
• Maintain your transaction history and account balance records
• Apply bonuses, promotions, and loyalty rewards to your account
• Enforce wagering requirements and bonus terms
• Settle bets and credit winnings to your account

3.2 Compliance and Legal Obligations

• Verify your age (21+ requirement) and identity (KYC/AML compliance)
• Prevent underage gambling and protect minors
• Detect and prevent money laundering, fraud, and other illegal activities
• Comply with anti-money laundering (AML) and counter-terrorism financing (CTF) regulations
• Respond to legal requests from law enforcement, regulatory authorities, and courts
• Enforce our Terms and Conditions and other policies
• Investigate suspected violations, abuse, or misconduct
• Maintain records required by applicable gambling regulations

3.3 Security and Fraud Prevention

• Protect your account from unauthorized access and fraudulent activity
• Monitor for suspicious betting patterns, collusion, and bonus abuse
• Detect and prevent multi-accounting (duplicate accounts)
• Identify and block automated bots and software exploitation
• Secure our platform against cyberattacks, hacking attempts, and data breaches
• Conduct security audits and vulnerability assessments
• Investigate and resolve security incidents

3.4 Customer Support and Communication

• Respond to your inquiries, questions, and support requests via live chat, email, or WhatsApp
• Provide technical assistance and troubleshooting
• Send transactional notifications (deposit confirmations, withdrawal status updates, bet confirmations)
• Notify you of important account changes, policy updates, or service announcements
• Deliver promotional offers, bonuses, and marketing communications (with your consent)
• Conduct customer satisfaction surveys and gather feedback

3.5 Platform Improvement and Analytics

• Analyze usage patterns to improve user experience and platform functionality
• Conduct A/B testing to optimize features, design, and performance
• Generate aggregated, anonymized statistics and analytics reports
• Understand player preferences and betting behavior to enhance game offerings
• Optimize website loading speed, mobile responsiveness, and technical performance
• Develop new features, services, and products based on user needs

3.6 Responsible Gaming

• Implement and enforce deposit limits, session time limits, and self-exclusion requests
• Monitor for signs of problem gambling behavior
• Provide access to responsible gaming tools and resources
• Offer support and referrals to professional gambling addiction services
• Comply with responsible gaming regulations and industry best practices

4. How We Share Your Information

kopi4 does not sell your personal information to third parties for their own marketing purposes. However, we may share your information in the following limited circumstances:

4.1 Service Providers and Business Partners

We share information with trusted third-party service providers who perform services on our behalf, including:

• Payment Processors: Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI, Bank Permata), e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja), and payment gateway operators to process deposits and withdrawals.
• Game Providers: Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, Ezugi, and other game studios to deliver casino games, slots, live dealer games, and sports betting products.
• KYC/Verification Services: Identity verification providers to confirm your age, identity, and address.
• Cloud Hosting Providers: Secure server and database hosting services to store your data.
• Customer Support Tools: Live chat platforms, email services, and CRM systems to provide customer service.
• Analytics Providers: Website analytics and performance monitoring services (aggregated, anonymized data only).
• Fraud Prevention Services: Anti-fraud screening, risk assessment, and compliance monitoring providers.

All third-party service providers are contractually obligated to protect your information, use it only for the specific purposes we authorize, and comply with applicable data protection laws.

4.2 Legal and Regulatory Requirements

We may disclose your information to government authorities, law enforcement agencies, regulatory bodies, or courts when required by law or when we believe disclosure is necessary to:

• Comply with legal obligations, court orders, subpoenas, or regulatory requests
• Enforce our Terms and Conditions or other agreements
• Protect the rights, property, or safety of kopi4, our users, or the public
• Detect, prevent, or investigate fraud, money laundering, or other illegal activities
• Respond to emergency situations involving potential harm to persons

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the successor entity as part of the business transaction. We will notify you via email and/or prominent notice on our Website of any change in ownership or control of your personal information.

4.4 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing, for example, when you authorize us to share information for a specific promotion or partnership.

5. Data Retention

kopi4 retains your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Specific retention periods vary depending on the type of information and the purpose for which it was collected:

• Account Information: Retained for the duration of your active account plus a minimum of 7 years after account closure to comply with financial record-keeping regulations and anti-money laundering laws.
• Transaction Records: Retained for a minimum of 7 years to comply with financial auditing and tax reporting requirements.
• KYC Documents: Retained for a minimum of 7 years after account closure to comply with identity verification and AML/CTF regulations.
• Communication Records: Retained for a minimum of 3 years for customer support quality assurance and dispute resolution purposes.
• Marketing Data: Retained until you unsubscribe from marketing communications or request deletion, except as required by law.
• Technical Logs: Retained for 12-24 months for security monitoring and technical troubleshooting purposes.

After the applicable retention period expires, we securely delete or anonymize your personal information in accordance with our data retention and destruction procedures.

6. Your Privacy Rights

Depending on your location and applicable data protection laws, you may have certain rights regarding your personal information. These rights may include:

• Right to Access: You may request a copy of the personal information we hold about you, including information about how we use it and with whom we share it.
• Right to Correction: You may request that we correct any inaccurate or incomplete personal information. You can update many details directly through your account settings.
• Right to Deletion: You may request that we delete your personal information, subject to certain legal exceptions (e.g., regulatory record-keeping requirements, ongoing legal disputes).
• Right to Object: You may object to our processing of your personal information for certain purposes, such as direct marketing.
• Right to Restrict Processing: You may request that we temporarily restrict how we use your personal information in certain circumstances.
• Right to Data Portability: You may request a copy of your personal information in a structured, commonly used, machine-readable format to transfer to another service provider.
• Right to Withdraw Consent: Where we rely on your consent to process personal information, you may withdraw that consent at any time. This does not affect the lawfulness of processing based on consent before withdrawal.

To exercise any of these rights, please contact our customer support team at [email protected] with your request. We will respond within 30 days and may require verification of your identity before processing certain requests. Please note that some rights may be limited or unavailable when we have a legal obligation to retain your information or when processing is necessary to provide Services you have requested.

7. Data Security

kopi4 employs industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. Our security measures include:

• Encryption: All data transmitted between your device and our servers is encrypted using 256-bit SSL/TLS protocols, the same encryption standard used by major banks.
• Secure Storage: Personal information is stored on secure servers located in protected data centers with physical access controls, surveillance, and 24/7 monitoring.
• Access Controls: Access to personal information is restricted to authorized employees, contractors, and service providers who need the information to perform their job functions. All personnel with access undergo background checks and sign confidentiality agreements.
• Password Protection: User account passwords are hashed using strong one-way cryptographic algorithms and are never stored in plain text.
• Firewalls: Our network infrastructure is protected by enterprise-grade firewalls and intrusion detection systems.
• Regular Audits: We conduct regular security audits, vulnerability assessments, and penetration testing to identify and remediate potential security weaknesses.
• Incident Response: We maintain an incident response plan to quickly detect, contain, and respond to data breaches or security incidents.

While we implement robust security measures, no method of transmission over the internet or electronic storage is 100% secure. You are responsible for maintaining the confidentiality of your account credentials and should immediately notify us if you suspect any unauthorized access to your account.

8. Cookies and Tracking Technologies

kopi4 uses cookies, web beacons, pixels, and similar tracking technologies to enhance your experience, analyze usage patterns, and deliver personalized content. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and understand how you interact with our platform.

Types of cookies we use:

• Essential Cookies: Required for basic website functionality, authentication, and security. These cannot be disabled without affecting site performance.
• Performance Cookies: Collect anonymous data about how users navigate the site, helping us identify errors and improve performance.
• Functionality Cookies: Remember your preferences (language, timezone) and personalize your experience.
• Analytics Cookies: Help us understand user behavior through aggregated, anonymized statistics.
• Marketing Cookies: Track your browsing activity to deliver relevant promotional content and measure campaign effectiveness (used only with your consent).

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or delete existing cookies. However, disabling essential cookies may affect your ability to use certain features of kopi4's Services.

9. Third-Party Links and Services

Our Website may contain links to third-party websites, game providers, or services that are not operated or controlled by kopi4. This Privacy Policy applies only to information collected by kopi4. We are not responsible for the privacy practices of third-party websites or services. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

kopi4's Services are intended exclusively for individuals who are at least 21 years of age. We do not knowingly collect, use, or disclose personal information from individuals under 21 years of age. If we discover that we have inadvertently collected information from a minor, we will immediately delete such information and terminate the associated account. If you believe we have collected information from a minor, please contact us immediately at [email protected].

11. International Data Transfers

kopi4 primarily operates within Indonesia and stores data on servers located in secure data centers. However, some of our service providers (game studios, payment processors, cloud hosting providers) may be located outside Indonesia, which may involve transferring your personal information to countries with different data protection laws. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection regulations.

12. Changes to This Privacy Policy

kopi4 reserves the right to modify, update, or revise this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes to this Privacy Policy, we will notify you by:

• Posting the updated Privacy Policy on our Website with a new "Last Updated" date
• Sending an email notification to your registered email address
• Displaying a prominent notice on the Website or within your account dashboard

Your continued use of kopi4's Services after the effective date of the updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact kopi4's privacy team:

• Email: [email protected] (please include "Privacy Inquiry" in the subject line)
• Live Chat: Available 24/7 on the kopi4 Website
• WhatsApp: Available 24/7 (number displayed on our contact page)

We will respond to all privacy-related inquiries within 30 days. Our customer support team is available in both Indonesian and English to assist you with any privacy concerns.